The project

Channel Manager PRO is an Avantio software that allows the connection of the accommodations managed in your PMS to the portals, almost automatically.



All accommodation data is centralized in the Avantio Tourist Rental PMS. This means that any changes made in the software will appear automatically.



In it, we find a dashboard with the data concerning your reservations and connections with the different portals and different sections of both configuration of occupancy rules, promotions and improvements to increase the profitability of each accommodation.

The problem

The main difficulty that arises in a software like Channel Manager PRO is scalability. It must be viable both for a PM that has 5 hosts and for another that has 200 hosts in its portfolio to connect and manage.

Therefore, we must constantly work on improving user usability without losing scalability and power.

The goal

Manage in a centralized, simple and powerful way everything related to the connection between accommodations and booking portals.

Team and contribution

Our team: - 1 Product Manager

- 2 Frontend Developer

- 1 Backend Developer

- 1 Product Designer



*We have strong synergies with other connectivity teams.

My time at Avantio began with the first version of the software already underway.

From then on, when I joined the project as Product Designer, the work has consisted in improving day by day the usability of the product and enhance it with new features.



To do this, together with my Product Manager, we worked on each new feature as if it were a complete project. From the research to the testing stage. 



Since the product is quite large and a change can impact different sections, we must always maintain a very clear overview and an updated design system. This is how we make sure that the software evolves consistently.

The whole team participates in most stages, providing feedback and different solutions. What we try in the end between all the parties involved is that our product works in the best possible way.

Solution

We have a dashboard in which we orient the central page of each section as a reference. This allows us to then display all kinds of configurations dynamically without the user losing focus.

A point to take into account is that the average time spent by our user in the software is minimal. These are synchronization actions that he will not have to perform on a very recurrent basis. Therefore, we must show him the information he needs at the right time.