The project

Make your guests' stay enjoyable and profitable with Yuvod's advanced Hospitality IPTV system. Top-notch entertainment options and innovative service promotion features will make a lasting impression on hotel clients.

The problem

In the competitive hospitality industry, attracting and retaining guests requires more than just excellent service; it demands a personalized and engaging experience. Our SaaS empowers hotels to build custom apps that not only enhance the guest experience but also incorporate upselling tools. This enables hotels to offer personalized recommendations and services, ultimately boosting revenue and guest satisfaction.

The goal

The objective of our SaaS platform is to revolutionize the guest experience in the hospitality industry by providing hotels with the tools to create personalized, feature-rich applications. While our competitors have been in the sector for years, we aim to play smarter by identifying product gaps and strategically gaining ground. These custom apps are designed to enhance guest engagement and satisfaction while seamlessly integrating upselling opportunities. By leveraging our platform, hotels can offer tailored recommendations and services, driving increased revenue and fostering long-term guest loyalty.

Contributio

As the product lead, my primary focus was on the discovery phase of the product development process. I led efforts to deeply understand the needs and pain points of both hotel operators and their guests. By conducting thorough market research, user interviews, and competitive analysis, I identified key opportunities and gaps in the market. This strategic approach allowed us to design and develop a SaaS platform that not only meets but exceeds user expectations, positioning our product as a smarter and more effective solution in the hospitality industry.

Solution